Navigating the Coronavirus Outbreak

Hello! We are happy with our offering on the BWY Shop, but, we had hoped to launch with all of our core products in stock (along with a few new ones.) We have had to make significant changes to our business and family life. We have also had to adapt our product range. A few of our key products are either low on stock or out of stock.

Stock Availability

Bolsters - our manufacturer is on lockdown. So, we are in the process of producing a UK made product. These will be available from 7th June.

Yoga Mats - we have recycled sticky mats in alternative colours, and 100% tree rubber mats in production. They will be with us at some point in July.

Straps - all colours and lengths back in stock by 18th June.

Blankets, cushions, shingle bags and standard bolsters - back in stock from August.

Delivery Times

We are operating with reduced staff in the warehouse. Only the Sweet Family are allowed in the warehouse, we felt this was the easiest way to maintain social distancing as we are from the same household. We are still managing to get orders to customers within 3-5 working days.

Social Distancing

As mentioned above, only the Sweet family (Abbie, James and Tom) are present in the warehouse at this time. We are making changes to our layout and processes and plan to bring our order packers back from June. Our customer service and marketing manager (Serena) is working from home.

DPD collect our orders daily at a safe distance. We are not sending any orders via Royal Mail, so avoid additional trips to the post office. DPD will not ask you for a signature, and will stay 2 m apart throughout the delivery process.

Please contact us at support@bwy-shop.co.uk with any queries.

Warm Wishes,

The Ekotex Team

 

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